Customer Value Architect - USA (Houston)
Core
Drive adoption, value definition, and validation of the Neara platform for high-value utility customers by translating technical solutions into quantifiable ROI and embedding the platform within their business workflows.
Role type
Senior Customer Value Architect (Enterprise Software)
Builds
Customer adoption frameworks, business cases, and ROI metrics for digital twin infrastructure platforms
Domain
Energy infrastructure / Critical infrastructure digital twins
Deliverable
product features
Required skills
Enterprise account engagement, strategy, client management, enterprise software platform deployment, customer value and ROI framework development, complex topic communication, critical thinking, external stakeholder engagement, creative problem-solving
Preferred skills
Infrastructure and energy sector experience, engineering degree
Technologies
Neara software platform (3D digital models of critical infrastructure)
Responsibilities
Work directly with customers to drive platform adoption and ensure contractual delivery of business outcomes; Develop deep understanding of customer strategic imperatives to guide solution enhancement; Collaborate with Sales and Deployment teams to define account strategies and growth opportunities; Design and deliver training sessions and workshops aligned with customer goals; Identify opportunities to expand platform usage by mapping additional business drivers to Neara solutions; Serve as a trusted commercial and technical advisor on workflow and change management requirements.
