Office Assistant/Admin Assist/Customer Service/Data Entry
Core
Administrative and customer service support for an alarm systems company, handling billing, data entry, and client coordination.
Role type
Administrative Assistant / Customer Service Representative
Builds
Billing, invoices, client files, and equipment supply for field technicians
Domain
Security / Alarm Systems Industry
Deliverable
product features
Required skills
MS Excel, MS Word, QuickBooks, alarm software familiarity, data entry, phone communication, email communication, scheduling, order processing
Preferred skills
Alarm systems industry experience, IT field experience, bilingual communication
Technologies
MS Excel, MS Word, QuickBooks, alarm software
Responsibilities
Answer incoming phone calls and route to proper point of contact; Contact customers with overdue invoices via phone and email; Lookup customer data & help answer questions/concerns; Run Billing, mail out invoices, drop off packages at UPS or post office; Perform day to day office tasks; Prepare proposals, invoices and email them to clients; Data entry new client files into our system, prepare folders and file documents; Order equipment from distributors over the phone & email and supply equipment to the technicians; Coordinate & Schedule installation & service requests with the team.