EL1 Senior Platform Infrastructure Manager
Core
Lead and manage a team of Senior Platform Engineers to enable a highly complex, business-critical enterprise CRM platform (Salesforce) for the National Disability Insurance Scheme.
Role type
Senior Platform Infrastructure Manager (Salesforce)
Builds
Enterprise CRM platform (Salesforce) for government scheme payments
Domain
Government / Insurance / Payments
Deliverable
production ML models | product features | infrastructure
Required skills
Salesforce platform expertise, team leadership, incident response, change governance, vendor management, security patching, release coordination, SDLC/DevOps
Preferred skills
CyberOps collaboration, stakeholder engagement, process standardization
Technologies
Salesforce (Service Cloud, Experience Cloud, Integrations)
Responsibilities
Manage staff including work allocation, mentoring, and training; respond to major incidents; coordinate testing and CAB representation for releases; champion security patching and pen testing; standardize enablement models and processes.
Seniority
Senior, hands-on IC with management responsibilities
