Manager, Salesforce Applications Support
Core
Lead a global team of SRE specialists providing 24x7 support for Commercial Engineering applications, including Salesforce and Order Capture (CPQ), ensuring operational readiness and continuous service improvement.
Role type
Senior IC Technical Support Manager (Salesforce)
Builds
Reliable 24x7 infrastructure and application operations for a portfolio including Salesforce, CPQ, and distributed systems on AWS/Azure.
Domain
Enterprise IT Services, Cloud Infrastructure, Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce architecture and administration, CPQ/Order Capture support, DevOps processes, cloud infrastructure management, team leadership, incident management, stakeholder management, AI tool adoption for operations
Preferred skills
Certinia knowledge, ITIL certification, experience with Copado or GitHub, knowledge of Javascript frameworks and Node.js
Technologies
Salesforce, AWS, Azure, Docker, Copado, GitHub, Node.js, TypeScript, jQuery
Responsibilities
Provide leadership and direction for a global technology team, deliver reliable 24x7 infrastructure and application operations, partner with development teams for operational readiness, drive continual service improvement and innovation, lead complex initiatives such as large-scale upgrades, act as an escalation point for staff and internal customers, provide coaching and mentoring to staff
Seniority
Senior, hands-on IC with leadership responsibilities
