Customer Success Planning Coordinator
Core
Plan and schedule technician visits for installations, maintenance, and repairs to optimize efficiency and ensure customer satisfaction.
Role type
Customer Success Planning Coordinator
Builds
Field service operations for water dispensers and professional filters
Domain
Water filtration and hospitality equipment
Required skills
Scheduling, route optimization, customer communication, resource management, data tracking, invoice validation, conflict resolution (via careerplan.io/jobs/7A-008-DC-F63-customer-success-planning-coordinator)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Plan and schedule technician visits for installations, maintenance, and repairs; Develop efficient route plans to minimize travel time; Maintain proactive communication with customers regarding appointments; Ensure availability of tools, parts, and equipment for technicians; Track and report on KPIs related to technician productivity and customer satisfaction; Review and validate invoices for external technicians.
Seniority
Individual Contributor