Disponent:in Service Wärmepumpen (w/m/d) | Quereinsteiger:innen willkommen
Core
Planning and coordinating service dispatch for heat pump customers, optimizing technician routes and scheduling maintenance/repair appointments.
Role type
Service dispatch coordinator
Builds
Efficient service operations for Enpal's decentralized energy solutions (solar, batteries, heat pumps)
Domain
Renewable energy / Home energy management
Required skills
Ticket management, route coordination, stakeholder communication, priority escalation, capacity monitoring, process optimization
Preferred skills
Prior experience in dispatch or service coordination
Technologies
Ticketing systems, dispatch software, smart meter platforms
Responsibilities
Plan and schedule incoming service tickets for heat pump customers; coordinate daily technician tours to ensure efficient utilization; act as contact person for appointment scheduling; identify urgent cases (e.g., heating failure) and expedite scheduling; monitor ongoing operations, capacity, and short-term changes; identify optimization potential in dispatch processes
Seniority
Entry-level to Mid-level, open to career changers
