Desktop Services Analyst
Core
Provide 1st, 2nd, and 3rd level desktop support and incident management for the Spotlight Retail Group's desktop environment, including warehouse sites and design studios.
Role type
Senior IC Desktop Services Analyst
Builds
Stable and secure desktop infrastructure for retail operations
Domain
Retail IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, Microsoft Office 365 administration, Windows 10/11 setup and troubleshooting, SCCM management, Microsoft Intune MDM, LAN/WAN/Wi-Fi troubleshooting, Cisco Call Manager/UCM management, application management (Microsoft Suite, Adobe, Browsers), incident management, SLA adherence
Preferred skills
Client-facing experience, MacOS support experience
Technologies
Active Directory, Microsoft Office 365, SCCM, Microsoft Intune, Cisco Call Manager/UCM, Windows 10/11, MacOS, iOS, Android, Adobe, Microsoft Suite, NBN, VPN
Responsibilities
Provide 2nd and 3rd level support for desktop services across various sites; Manage logged incidents and service requests to meet SLA objectives; Diagnose and eliminate desktop problems causing system incidents; Perform routine checks of IT infrastructure performance and alerts; Handle new and terminated team member service requests; Provide on-call support for escalated 24/7 incidents
Seniority
Mid-level, hands-on IC