Customer Support Coordinator - Auburn and Surrounding Suburbs
Core
First point of contact guiding prospective residents and families through their journey to finding a new home in aged care facilities.
Role type
Customer Support Coordinator
Builds
Resident placement journey and care community engagement
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Client consultation, relationship building, enquiry coordination, record maintenance, multi-channel communication (phone/email/in-person), task management, system navigation
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Respond to enquiries via phone, email, and in person; coordinate requests, bookings, and follow-up actions; maintain accurate records in relevant systems; escalate and follow up on priority matters; provide clear information and reassurance to residents and families; build strong relationships with stakeholders
