Service Support Specialist
Core
End-to-end customer support managing sales orders, pricing, delivery, and returns for healthcare and life science products.
Role type
Service Support Representative
Builds
Customer service operations and order fulfillment for healthcare/life science clients
Domain
Healthcare / Life Sciences
Deliverable
product features
Required skills
Order management, pricing verification, RMA handling, CRM usage, Microsoft Office, phone communication, multi-tasking
Preferred skills
CRM familiarity, experience in similar customer service capacity
Responsibilities
Create and manage customer and internal orders, raise service requests, enter orders into systems, handle customer return requests, answer phone calls and respond to emails within SLAs, create and manage quotes, document complaint resolution, distribute leads to sales and service teams, assist in resolving product/service disputes
Seniority
Entry-level to Junior, individual contributor
