Associate, GOC Analyst
Core
Frontline operator monitoring systems and executing incident response to protect people, assets, and operations in a 24/7 Global Operations Center.
Role type
Associate, GOC Analyst (24/7 Operations Center)
Builds
Operational resilience and real-time incident response for DoorDash's global workforce and assets
Domain
Corporate Safety and Security / Operations Center
Deliverable
client delivery
Required skills
Incident triage, SOP execution, situational awareness, OSINT validation, risk assessment, shift handover reporting, dashboard monitoring, ticketing systems, communication platforms, basic analytics tools
Preferred skills
None stated
Technologies
Monitoring dashboards, ticketing systems, communication platforms, basic analytics tools, open-source tools
Responsibilities
Monitor dashboards and alerts to identify security and operational incidents; Triage incidents and follow established SOPs; Track ongoing incidents and global events to maintain situational awareness; Conduct initial fact-finding and source validation; Escalate issues to management with structured information; Produce concise shift reports and conduct disciplined handovers; Participate in drills and retrospectives
Seniority
Associate, frontline operator