Agent, Critical Incident Response Team - Tempe, AZ
Core
Real-time monitoring, triage, and response to incidents impacting DoorDash's global workforce, assets, and operations.
Role type
Physical Security Agent, Critical Incident Response Team (CIRT)
Builds
Emergency response coordination and crisis communication protocols for DoorDash's global operations
Domain
Corporate security and emergency management
Deliverable
client delivery
Required skills
Incident triage and severity assessment, Access control and visitor management, De-escalation of high-stakes situations, Emergency response protocol execution, Inventory management of emergency supplies, Documentation and log maintenance
Preferred skills
EMT training, Familiarity with incident management systems (Everbridge, Dataminr, OnSolve), Fluency in Spanish, French, or Mandarin
Technologies
Genetec, Lenel S2, Jira, Everbridge, Dataminr, OnSolve
Responsibilities
Monitor and assess alerts from global intelligence and security systems, Patrol facilities and assess behavioral escalations, Manage employee and guest badging and access levels, Triage incidents and coordinate response actions, De-escalate situations involving employees, vendors, and guests, Maintain inventory of first aid kits, AEDs, and emergency response materials
Seniority
Mid-level, hands-on IC
