IT Support Specialist I
Core
Provide first-line technical support for corporate employees, resolving hardware, software, and network issues while managing user onboarding and offboarding.
Role type
Junior IT Support Specialist
Builds
Internal IT infrastructure and user productivity tools
Domain
Corporate IT / General Technology
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, printer troubleshooting, mobile device support (iOS/Android), ITSM ticketing, network setup basics, hardware/software troubleshooting, process documentation
Preferred skills
ITIL, ITIL, A+, ITF, NET+ certifications, AV troubleshooting, workflow creation
Technologies
Windows, macOS, iOS, Android, ITSM platforms
Responsibilities
Respond to support requests via phone, email, and ticketing systems; troubleshoot computers, printers, and network connectivity; assist with account access and password resets; document support interactions; escalate unresolved issues; manage user onboarding and offboarding tasks; participate in on-call rotation
Seniority
Junior, hands-on IC