Technical Success Engineer
Core
First-line technical support engineer for an AI data privacy platform, resolving bugs, investigating issues, and partnering with Product/Engineering to improve customer experience.
Role type
Tier 1 Technical Success Engineer
Builds
AI data privacy platform (Vera) with 2,500+ integrations
Domain
AI governance, data privacy, and cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
debugging, log analysis, script writing, technical communication, process improvement, AI tool usage
Preferred skills
REST APIs, SAML/SSO, observability tools (Datadog/Sentry), AWS, SQL
Technologies
Ruby on Rails, Claude, Claude Code, Datadog, Sentry, AWS
Responsibilities
Investigate and reproduce reported bugs; escalate issues to Engineering with clear context; maintain public documentation; identify recurring support patterns; partner with Product and Engineering on feature improvements.
Seniority
Individual Contributor, mid-level