Senior IT Support Engineer, Site Lead
Core
Senior IT Site Lead providing white-glove support, network maintenance, and AV operations for the Phoenix office and global remote workforce.
Role type
Senior IT Support Engineer (Site Lead)
Builds
Operational stability for Phoenix office and seamless tech experience for distributed Justworkers
Domain
IT Operations / Workplace Technology / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting (macOS, Windows, mobile), MDM management (Jamf, Kandji, Intune, Airwatch), Networking fundamentals (Wi-Fi, LAN, DHCP, DNS, VLAN), Zoom Rooms/Teams Rooms setup, Asset lifecycle management, Executive support
Preferred skills
Experience supporting distributed workforces, Event production support, Cross-functional project leadership
Technologies
Jamf, Kandji, Intune, Airwatch, Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, Oomnitza, NEAT, DTEN, Logitech, Poly
Responsibilities
Serve as primary onsite contact for Phoenix technical issues; Deliver senior-level support to executives; Run new hire orientations and manage asset lifecycle; Monitor local network health and execute smart hands tasks; Perform daily AV room readiness and event support; Mentor peers and drive documentation improvements
Seniority
Senior, hands-on IC with mentorship responsibilities
