Cloud Billing Associate
Core
Support cloud billing operations including invoicing, account reconciliation, dispute resolution, and collections for a cloud search and AI platform.
Role type
Cloud Billing Operations Associate
Builds
Cloud billing processes and customer financial accounts
Domain
Cloud Infrastructure / SaaS Billing
Deliverable
client delivery
Required skills
Cloud billing operations, account reconciliation, dispute resolution, collections, case management, financial reporting, SQL/Query languages, Excel/Google Sheets (VLOOKUP, pivot tables)
Preferred skills
Cloud technologies (AWS, Azure, Google), NetSuite, Salesforce, Stripe, AI tools
Technologies
NetSuite, Salesforce, Stripe, AWS, Azure, Google, SQL, Excel, Google Sheets
Responsibilities
Support cloud billing and invoicing process, manage support case queue and track work, generate reconciliation reports, process Return Authorizations and Credit Memos, collaborate on advanced billing and contract issues, review accounts subject to suspension, perform light collections, submit invoices and chargeback evidence, identify process improvements, perform root cause analysis
Seniority
Mid-level, independent contributor
