Provider Success Manager
Core
Lead end-to-end execution of provider and client user onboarding, training, and ongoing relationship management to ensure seamless adoption and high-quality experiences for health plan partners' networks.
Role type
Senior IC Provider Success Manager (Healthcare SaaS)
Builds
Cohere Health's clinical intelligence platform for prior authorization and utilization management
Domain
Healthcare technology / Payer-Provider collaboration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, healthcare operations (physician office/practice), regulatory compliance (CMS/Medicaid/Medicare), change management, data analysis (Tableau/Excel), CRM management (Salesforce), project management (Jira/Monday.com), stakeholder engagement
Preferred skills
Experience with prior authorization workflows, Medicaid/Medicare environments, onboarding program design, user experience optimization
Technologies
Salesforce, Jira, Monday.com, Tableau, Excel, Google Sheets
Responsibilities
Serve as main point of contact for providers on education, training, and platform guidance; address contracting/administrative questions and optimize auto-approval rates; act as escalation point for grievances and clinical guideline disagreements; support onboarding and ongoing engagement to align with CMS/state requirements; identify non-adherence trends and design outreach campaigns; monitor portfolio performance using reporting and scorecards; provide consultative support to optimize clinical protocols and prior-auth workflows; assist with onboarding new client networks and provider groups at scale
Seniority
Mid-Senior, hands-on IC