Technical Client Success Specialist (f/m/d)
Core
First point of contact for technical support requests, triaging and resolving straightforward issues while escalating complex ones.
Role type
Level 1 Technical Support Specialist
Builds
Efficient support operations and high client satisfaction
Domain
Technology support / Customer service
Deliverable
client delivery
Required skills
Technical troubleshooting, ticketing/CRM systems, prioritization, SLA management, information gathering
Preferred skills
Basic technical troubleshooting, interest in technology
Responsibilities
Act as first point of contact for incoming technical support requests; Triage, categorize, and prioritize tickets; Resolve straightforward technical issues and service requests; Perform initial troubleshooting and gather relevant information; Escalate complex issues to specialist teams; Maintain accurate case records and ensure SLA targets are met
Seniority
Individual Contributor, Entry to Mid-level
