Member Support Flights Lead
Core
Lead expert support and escalations for flight operations, ticketing complexities, and booking issues within an AI-native travel platform.
Role type
Senior IC Member Support Flights Lead
Builds
Flight support operations and customer experience for business travel
Domain
Travel Technology (GDS/NDC systems, Airline Operations)
Deliverable
client delivery
Required skills
Amadeus GDS proficiency, NDC reservation systems knowledge, airline ticketing rules, IROPS management, complex escalation handling, process improvement analysis
Preferred skills
Sabre/Galileo familiarity, training initiative development, cross-functional collaboration
Technologies
Amadeus, Sabre, Galileo, NDC systems
Responsibilities
Handle escalations from Member Support related to flight operations and booking issues; Troubleshoot errors and resolve failures in GDS/NDC systems; Analyze escalation trends to recommend process improvements; Collaborate with internal teams and airline partners to develop training initiatives; Document resolutions and best practices for the knowledge base.
Seniority
Senior, hands-on IC