Customer Success Manager

United States-Remote🌐 Remote💼 Full-time💰 $120,000–$120,000🗓 2026-09-11 → 2026-09-26

Core

Partner with customers to operationalize and scale privacy programs using an agentic privacy platform, driving onboarding, adoption, and long-term success.

Role type

Customer Success Manager (SaaS)

Builds

Agentic privacy platform for automating privacy and managing risk

Domain

Data privacy, AI governance, compliance

Deliverable

production ML models | product features

Required skills

Customer success management, onboarding and implementation management, privacy operations knowledge, project management, stakeholder relationship building, risk identification

Preferred skills

Experience with privacy platforms, SaaS onboarding workflows, regulated environments

Technologies

DataGrail platform, GDPR tools, CCPA tools

Responsibilities

Own the customer journey from onboarding through retention, lead onboarding and implementation projects, drive platform adoption and value realization, build trusted relationships with privacy/security/legal stakeholders, monitor customer health and drive resolution plans, advocate for customer needs to shape product improvements

Seniority

Mid-level, hands-on IC

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About DataGrail

DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA. DataGrail is recognized as a G2 leader and services millions of consumers through customers like Overstock and New Balance. DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, nati