Delivery Manager - Customer Operations
Core
Lead end-to-end delivery of customer implementations and ongoing operational support for sports technology products and services.
Role type
Senior Delivery Manager (Customer Operations)
Builds
Customer implementations, seasonal operational readiness, and ongoing service delivery for sports data and experience platforms.
Domain
Sports technology / SaaS / Enterprise software
Deliverable
client delivery (via careerplan.io/jobs/7978692003-delivery-manager-customer-operations-at-geniussports)
Required skills
Project management, cross-functional team leadership, stakeholder management, risk management, operational governance, change management, go-live planning, resource planning, budget management, issue resolution, documentation management
Preferred skills
Sports technology domain knowledge, broadcast technology, PMP/PRINCE2/Agile certification
Technologies
Jira, Confluence, Smartsheet, Microsoft Project
Responsibilities
Lead end-to-end customer implementations from initiation through go-live and stabilization; Develop and maintain project plans, timelines, budgets, and milestones; Coordinate cross-functional teams and external stakeholders; Monitor operational health and performance post-launch; Lead resolution of complex operational issues; Drive seasonal operational readiness and launch preparedness; Manage deployment of additional products and services; Facilitate customer governance meetings and executive reporting; Capture lessons learned and drive process improvement.
Seniority
Senior, hands-on IC with leadership responsibilities
