PROGRAM MANAGER/PROJECT MANAGER
Core
Lead and deliver strategic customer-facing and internal initiatives for enterprise restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to business goals.
Role type
Senior Program/Project Manager (Enterprise Delivery)
Builds
Enterprise-level project delivery and strategic client initiatives for global restaurant brands
Domain
Restaurant technology / Hospitality / SaaS
Required skills
Strategic project leadership, cross-functional coordination, executive stakeholder management, project planning and delivery, risk management, operational excellence, AI tool adoption
Preferred skills
Consultative sales experience, SaaS or hospitality industry background, Agile/Scrum methodology
Technologies
Copilot, OpenAI, Claude, automation tools, workflow optimization platforms
Responsibilities
Serve as primary point of contact for enterprise customers throughout the project lifecycle; Develop and manage comprehensive project plans, timelines, and deliverables across multiple concurrent projects; Lead customer-facing meetings, presentations, and executive updates; Coordinate cross-functional teams including Product, Engineering, and Sales; Track project risks, dependencies, and action items while driving issue resolution; Adapt project plans as business needs and customer requirements evolve.
Seniority
Senior, hands-on IC
