Assistant Front Office Manager
Core
Operational leader of the Front Office team, managing shifts, rostering, recruitment, training, and escalated guest matters.
Role type
Assistant Front Office Manager
Builds
Front office operations and guest service experience
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office leadership, roster management, guest relations, recruitment and training, PMS proficiency, cross-departmental coordination
Responsibilities
Lead front office shifts and act as manager on duty, build and manage the front office roster and labour cost, handle escalated guest concerns, lead onboarding and ongoing training for Guest Service Agents, coordinate with Reservations, Housekeeping, and Maintenance
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