Trainer, Customer Support & Phone Teams
Core
Design and execute training programs for customer support and phone team members to improve their skills, knowledge, and performance.
Role type
Training Specialist for Customer Support
Builds
Employee training programs and manuals (via careerplan.io/jobs/7966716-trainer-customer-support-phone-teams-at-slice)
Domain
Contact Center / Customer Support
Required skills
Coaching and training experience, creating and evaluating knowledge tests, data analysis, leading in-person and virtual sessions, travel to multiple office locations
Preferred skills
Leading a team within Customer Support or Phone teams
Technologies
None stated
Responsibilities
Create and execute new employee training programs, develop and maintain training manuals, analyze training effectiveness via surveys and QA scores, coach employees on verbal and written skills
Seniority
Mid-level, hands-on IC