Customer Enablement Manager
Core
Design and scale internal enablement programs to equip Customer Success teams with the skills, content, and routines needed to manage customer relationships and drive product adoption.
Role type
Customer Enablement Manager (Internal-facing)
Builds
Onboarding programs, training modules, CS guides, playbooks, demo flows, and technical certifications
Domain
SaaS / Construction Intelligence / Customer Success (via careerplan.io/jobs/36-004-32-D65-customer-enablement-manager-at-buildots)
Deliverable
product features
Required skills
Customer Success Enablement, Instructional Design, LMS/CMS management, cross-functional collaboration, data-driven program design, content creation
Preferred skills
Salesforce, Gainsight, Gong/Chorus, Outreach
Responsibilities
Develop and manage onboarding programs for new hires; Support ongoing training for existing CSMs; Create and maintain enablement content; Collaborate with CS, Product Marketing, and RevOps; Track enablement impact via KPIs; Facilitate feature rollouts and pilot programs
Seniority
Mid-level, hands-on IC
