Social Media, Customer Support Associate
Core
Resolve escalated user issues across social media platforms (X, LinkedIn, Facebook) and drive operational process improvements for Stripe's global support team.
Role type
Social Media Customer Support Associate
Builds
Stripe's global support operations and user experience programs
Domain
Financial technology / SaaS
Deliverable
client delivery
Required skills
social media support, customer support, external user-facing operations, analytical thinking, problem solving, process-oriented mindset, prioritization, cross-team collaboration
Preferred skills
project management, process improvement initiatives
Responsibilities
Resolve escalated social media issues including technical product questions, partner with internal teams as escalation point for high-stakes issues, coordinate executive escalations, manage new user experience programs, identify operational gaps and initiate continuous improvements, build new team operational culture
Seniority
Individual Contributor, 2-5 years experience