Technical Services Engineer
Core
Advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure.
Role type
Senior Technical Services Engineer (Database/Systems)
Builds
Customer support solutions, diagnostic guidance, and internal tools for MongoDB workloads
Domain
Database management, cloud infrastructure, and enterprise systems
Deliverable
client delivery
Required skills
Linux systems engineering, performance tuning, memory management, I/O optimization, storage management, networking protocols (DNS, TCP/IP, SSL/TLS), database administration, troubleshooting, code reading, scripting (Python, Java, JavaScript, Go, C++, Ruby), architecture design, security, clustering
Preferred skills
Python development, agent frameworks (LangGraph, CrewAI), distributed search (Solr, Lucene, MongoDB Vector Search), agentic AI applications, relational/NoSQL databases, Kubernetes, containers, enterprise operators, multi-cloud environments (AWS, Azure, GCP), LDAP, Kerberos, Active Directory
Responsibilities
Troubleshoot complex customer issues, lead investigations from diagnosis to resolution, partner with Product and Engineering to advocate for customers, build tools and documentation, mentor peers
Seniority
Senior, hands-on IC