Instock Management Specialist - Andon focus
Core
Lead escalation workflows and risk management for Coupang Taiwan's e-commerce platform, focusing on complex cases like IP infringement and high-risk incidents.
Role type
Senior IC operations specialist (risk & escalation)
Builds
Coupang Taiwan's marketplace operations and customer trust
Domain
E-commerce / Retail / Risk Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
complex case investigation, SLA adherence under pressure, SOP optimization, cross-functional strategy communication, data-driven root cause analysis, high-risk decision making
Preferred skills
experience in e-commerce or retail operations, proven track record in process improvement
Technologies
none stated
Responsibilities
investigate and resolve complex ambiguous cases (e.g., counterfeit/IP infringement), ensure team adherence to SLAs in high-pressure environments, evaluate and optimize operational workflows to reduce unnecessary escalations, act as a strategic bridge between operations and legal/product teams, analyze operational trends to identify systemic risks and propose long-term strategies
Seniority
Senior, hands-on IC
