IP Operations Operator (Quality Assurance Specialist)
Core
Frontline operator protecting platform market integrity by reviewing product listings, verifying seller documents, and applying complex IP policies to ensure compliance and reduce legal risk.
Role type
IP Operations Operator (Quality Assurance Specialist)
Builds
Coupang Taiwan marketplace
Domain
E-commerce / Intellectual Property Enforcement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content & listing review, Policy application, Document verification & investigation, System parameter tuning, Quality management & reporting, High-volume data processing, Complex rule interpretation, Objective decision-making, Chinese (fluent), English (reading/writing)
Preferred skills
Customer service experience, Data entry experience, E-commerce operations experience, Administrative experience
Technologies
Internal IP monitoring systems, Seller gating tools, Case management systems
Responsibilities
Systematically review product pages, brand info, and seller data to identify IP risks; Make pass/fail determinations on system-generated cases based on internal SOPs; Review seller or internal system documents to confirm legality of products and sales channels; Adjust specific parameters (keywords, logic) to improve monitoring tool accuracy; Maintain high accuracy and productivity while recording determinations and analyzing data patterns
