Product Support Specialist (Mandarin-speaking)
Core
Deliver exceptional user experiences for Stripe's global product by troubleshooting complex technical issues, optimizing support processes, and driving product improvements based on user feedback.
Role type
Senior Product Support Specialist (Technical)
Builds
Support systems, processes, and product quality for Stripe's financial infrastructure platform
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Mandarin (Business level), SQL, API knowledge, technical troubleshooting, stakeholder management, project management, data analysis
Preferred skills
Strong analytical skills, ability to explain technical concepts, proficiency in technical environments
Technologies
SQL, APIs
Responsibilities
Analyze and troubleshoot complex technical issues via direct user interaction; Develop product and platform expertise with Engineering and Product teams; Strategically optimize and scale support processes; Lead continuous improvement initiatives for key performance metrics; Create and refine documentation for self-service; Collaborate with Product and Engineering to improve platform reliability; Lead cross-functional projects to identify and fix process inefficiencies
Seniority
Senior, hands-on IC