Senior Support Analyst - Consent & Preference
Core
Provide technical support, troubleshooting, and pragmatic solutions for OneTrust customers, focusing on API integrations, performance, and functionality.
Role type
Senior Support Analyst (Technical/API)
Builds
OneTrust AI-Ready Governance Platform
Domain
Privacy, Data Governance, SaaS
Deliverable
client delivery
Required skills
API troubleshooting, JavaScript debugging, log analysis, observability tools, HTML/XML, REST/SOAP, Postman, browser developer tools
Preferred skills
Android Studio, Xcode, mobile app debugging, modern JavaScript frameworks (React, Angular, Vue.js)
Technologies
OneTrust platform, Postman, Datadog, REST, SOAP, HTML, XML, JavaScript, React, Angular, Vue.js
Responsibilities
Diagnose and resolve issues related to API integrations, performance, and functionality; Debug and troubleshoot JavaScript code within web and mobile applications; Analyze stack traces and investigate logs using observability tools; Maintain clear and comprehensive documentation of issues, solutions, and best practices.
Seniority
Senior, hands-on IC