Sr. Technical Support Engineer
Core
Provide extraordinary technical support for CockroachDB Self-Service and Enterprise customers across Self Hosted, Dedicated, and Serverless deployment models.
Role type
Senior Technical Support Engineer (Distributed Database)
Builds
Support processes, tooling, systems, Runbooks & Playbooks
Domain
Cloud-native distributed databases (SQL)
Deliverable
client delivery
Required skills
distributed systems, Linux, SQL, Zendesk/Jira/Confluence, root cause analysis, technical documentation, on-call rotation
Preferred skills
AI tools for technical responses, mentoring, process improvement
Technologies
CockroachDB, Zendesk, Jira, Confluence
Responsibilities
Reproduce technical issues and collaborate with Engineering to resolve them; Develop Runbooks & Playbooks to reduce resolution time; Partner with Product, Sales, and Engineering to suggest product improvements; Participate in Follow-The-Sun model for work continuity; Mentor new team members and update training materials.
Seniority
Senior, hands-on IC
