Director of Digital Employee Experience
Core
Lead the strategy and execution of a modern, intuitive, and measurable digital workplace experience for employees, owning the technology experience for how employees access tools, information, services, and support.
Role type
Director of Digital Employee Experience
Builds
Employee-facing digital experiences including service portals, knowledge bases, ticketing workflows, chatbots, virtual agents, intranet experiences, and workflow automation.
Domain
Financial Services / Digital Workplace / Employee Experience
Deliverable
product features
Required skills
Systems thinking, cross-functional leadership, service design, change management, data analytics, stakeholder management, ITSM, enterprise SaaS ecosystems, AI-enabled workflows
Preferred skills
ServiceNow, Workday, Google Workspace, Slack, Okta, Jira, Confluence, DEX monitoring, UX research, journey mapping
Technologies
ServiceNow, Workday, Google Workspace, Slack, Okta, Jira, Confluence, AI-enabled service desk tools
Responsibilities
Develop and own the employee digital experience vision, strategy, roadmap, and operating model; Map and improve priority employee journeys including onboarding, internal mobility, and hybrid work; Partner with service owners to create consistent, user-centered internal service experiences; Lead improvements to employee-facing channels such as service portals, knowledge bases, and chatbots; Establish experience standards for usability, accessibility, and service design; Build a measurement framework using employee feedback, usage analytics, and adoption metrics; Lead adoption and change management for major tool launches and AI-enabled workflows; Manage and develop a high-performing team of digital workplace and program management professionals.
Seniority
Director, strategic leadership with hands-on execution
