Support Team Lead
On-site
Core
Lead local support operations, drive team performance, and ensure seamless interactions between customers, merchants, and couriers.
Role type
Senior IC support team lead
Builds
High-quality customer support service for the Wolt marketplace
Domain
Food and general delivery marketplace
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, shift planning, stakeholder communication, continuous improvement, KPI ownership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead, motivate, and develop a high-performing support team; Own team performance including KPIs and service quality; Manage daily operational needs such as shift planning; Collaborate with other teams to improve support experience; Take ownership of support-related projects
Seniority
Senior, hands-on IC