Program Manager
Core
Build and scale operational infrastructure for payments and business funding products, ensuring seamless user experiences and compliance.
Role type
Senior Program Manager (Payments & Banking Operations)
Builds
Payments and business funding products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramps)
Domain
Financial Technology / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational process design, Stakeholder management, Project management, SQL, Data analysis, Process improvement, SOP creation, Compliance coordination, Automation strategy, Go/no-go validation
Preferred skills
Experience with AI support agents, Experience with vendor support teams
Technologies
SQL, AI support agents, Go/no-go dashboards
Responsibilities
Collaborate with cross-functional teams to launch innovative payments and business funding products; Design SOPs for technical product support and API troubleshooting; Lead incubation and governance programs for new product betas; Coordinate Legal, Tax, and Risk to identify regulatory gaps and deploy automations; Analyze large datasets to inform support resource planning and budgeting.
Seniority
Senior, hands-on IC