IT Support Technician
Core
Provide internal IT support, onboarding, and infrastructure maintenance for Elastic's Austin office.
Role type
IT Support Technician
Builds
Internal systems operation and user support
Domain
Corporate IT / Office Infrastructure
Deliverable
product features
Required skills
macOS and Windows proficiency, ticketing system management, hardware installation and configuration, network fundamentals, device management platforms (JAMF, Intune, Meraki), patch management
Preferred skills
Linux familiarity, process automation, AV system support
Technologies
macOS, Windows, Cisco, Meraki, HP, G-Suite, Okta, ServiceNow, Slack, Atlassian, JAMF, Intune, TCP/IP, DNS
Responsibilities
Serve as first point of contact for issue resolution, onboard new employees end-to-end, install and maintain office equipment, manage hardware/software inventory, oversee patch management, coordinate with external vendors, document IT systems and provide user training
Seniority
Mid-level, hands-on IC