English-Speaking Support Associate (Full-time - Remote)
Core
Provide live chat, phone, and email support to customers, couriers, and merchants across multiple Wolt markets, resolving escalations and operational issues to ensure a positive experience.
Role type
Support Associate (Customer Service)
Builds
Customer support interactions and resolutions for Wolt's delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Fluent English (C1), Fluent Serbian (C1), Multitasking, Empathy, Attention to detail, Quick decision making, Adaptability
Preferred skills
Previous support experience, Comfort with new apps and systems
Technologies
Support platforms, Communication channels, Knowledge bases, Operational tools
Responsibilities
Handle customer, courier, and merchant inquiries via live chat, phone, and email; Resolve escalations and operational issues; Maintain high-quality customer experience using empathy and clear communication; Follow internal processes and operational guidelines; Use multiple tools simultaneously.
Seniority
Entry-level / Individual Contributor