Senior Dialer Analyst
Core
Manage daily outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach, driving improvements in efficiency, effectiveness, and productivity.
Role type
Senior operational analyst (dialer/collections)
Builds
Dialer operations and reporting dashboards for loan and credit card collections
Domain
Financial services / Collections / Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Dialer operations management, data analysis, regulatory compliance (FDCPA, TCPA), dashboard creation, stakeholder collaboration, project coordination
Preferred skills
Tableau, SQL, Genesys Outbound Dialer, Banking/Fintech experience
Technologies
Tableau, SQL, Genesys Outbound Dialer
Responsibilities
Manage daily dialer operations and campaign execution, resolve technical issues with IT/Telephony teams, monitor agent status to maximize productivity, create and maintain dashboards for MTD metrics, analyze dialer metrics to recommend efficiency improvements, ensure compliance with FDCPA, Reg F, TCPA, and state laws, partner with Risk to establish control inventories and workflows, identify staffing gaps and plan future initiatives
Seniority
Senior, hands-on IC
