Product Manager, Support Experience
Core
Improving the outcomes of Stripe's user-facing AI agent that handles 100k+ weekly conversations by building agent capabilities and solving real-world user problems.
Role type
Product Manager, Applied AI / Conversational AI
Builds
AI agent capabilities, conversational UX primitives, and systems for scaled AI solutions
Domain
Financial technology, Applied AI, Conversational AI
Deliverable
production ML models | product features
Required skills
User empathy, Technical product leadership, Cross-team initiative leadership, Ambiguity navigation, Prompt engineering, AI evaluation (evals), Skills development, Conversational UX design, Quality definition for agentic conversations
Preferred skills
Computer science background, Experience with LLM introspection
Technologies
LLMs, Prompts, Evals, AI Skills, Conversational platforms
Responsibilities
Identify customer problems and build solutions to make the AI agent as effective as human agents; Define UX primitives for hybrid UI and conversation experiences; Build and iterate on AI skills and supporting systems; Create continuous improvement loops from problems to scaled solutions; Redefine quality metrics for agentic conversations; Partner with Conversation UX and Platform teams to unlock novel capabilities.
Seniority
Mid-Senior, hands-on IC