Staff Product Manager, Support Experience
Core
Building the platform and infrastructure for Stripe's user-facing AI agent to solve customer problems across the product suite via conversational experiences.
Role type
Staff Product Manager (Applied AI / Support Experience)
Builds
AI-powered conversational platform, feedback loops, and infrastructure for internal and external AI experiences
Domain
Financial technology, Applied AI, Customer Support
Deliverable
production ML models | product features
Required skills
Product management (12+ years), multi-year strategy & roadmap, cross-team leadership, technical product leadership, computer science background, user empathy, ambiguity tolerance
Preferred skills
None explicitly stated
Technologies
None explicitly stated
Responsibilities
Create a platform for product teams to build and improve conversational experiences; Build feedback loops from conversations to evals and prompts; Improve AI agent capabilities across surfaces and user segments; Integrate human and AI conversations in the platform; Develop foundational primitives for internal, external, and 3rd party AI use cases; Partner with GTM and Conversation UX teams
Seniority
Staff, hands-on IC with strategic scope