Contact Centre Operator
On-site
Core
Provide high-quality customer support and assistance across a range of government service enquiries via multiple communication channels.
Role type
Contact Centre Operator
Builds
Government service delivery outcomes
Domain
Public Sector / Customer Support
Deliverable
client delivery
Required skills
Customer service, verbal communication, written communication, data entry, complaint management, problem solving, Microsoft Office, Outlook, Teams
Responsibilities
Deliver professional support across multiple communication channels, research and resolve customer enquiries, maintain accurate customer records, record and manage customer complaints, contribute to continuous improvement initiatives
Seniority
Entry-level to Junior