Associate Director, Desktop Technician
Core
Implement, maintain, and support global desktop environments and resolve technical issues for 400+ users across Hong Kong and 5 other global offices.
Role type
Senior IC desktop technician (IT infrastructure)
Builds
Stable desktop, server, and network environments for financial users
Domain
Financial services IT infrastructure
Required skills
Desktop hardware troubleshooting, Mobile Device Management (Intune, JAMF), MS Office 365 administration, Active Directory/Group Policy, Citrix Administration, SCCM, PowerShell scripting, Financial industry support experience
Preferred skills
None stated
Technologies
Intune, JAMF, MS Office 365, Active Directory, Citrix, SCCM, PowerShell
Responsibilities
Provide high-level email, desk-side, and telephone support; Set up, repair, and maintain hardware and software; Provide technical guidance on servers, storage, and networking; Investigate and resolve application issues; Collaborate with Systems and Networking teams
Seniority
Senior, hands-on IC