Professional Services Engineer, 911 Systems (Remote)
Core
Implement, integrate, and deploy real-time emergency service platforms (Axon 911/Carbyne) for public safety agencies (PSAPs), acting as a trusted advisor and technical lead.
Role type
Senior Professional Services Engineer (911 Systems)
Builds
Cloud call-handling solutions and real-time emergency service platforms for public safety agencies
Domain
Public Safety / Emergency Response / Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
VoIP (PBX, Call Center), AWS cloud infrastructure, complex project planning and execution, network infrastructure (routers, firewalls, OSI model), advanced technical training and knowledge transfer
Preferred skills
Public safety industry (ENP Certification/NG911), Cisco UCS, FreeSWITCH, streaming technologies (SIP, RTSP, RTMP, WebRTC)
Technologies
AWS, Cisco UCS, FreeSWITCH, SIP, RTSP, RTMP, WebRTC
Responsibilities
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions; Provide advanced technical training and knowledge transfer to customers; Collaborate with engineering teams on complex technical solutions and troubleshooting; Continuously improve deployment processes and documentation; Work effectively across internal teams (Sales, Engineering, Customer Success, Support)
Seniority
Senior, hands-on IC with significant travel