Associate, Content & Business Products and Delivery F&S - Customer Service
Core
Provide analytical support and strategic insights at the intersection of customer service and AI-driven product innovation to guide product development and decision-making.
Role type
Associate, Finance & Strategy (F&S)
Builds
Internal business products and member-facing products supporting Customer Service
Domain
Media & Entertainment, Customer Service, Generative AI
Deliverable
production ML models
Required skills
Critical thinking, Comprehensive analysis, Strategic framework development, Product management concepts, Statistical analysis, Excel expertise, Data visualization
Preferred skills
Customer service platforms familiarity, Internal business tools knowledge, Generative AI applications
Technologies
Excel, Tableau
Responsibilities
Distill quantitative and qualitative information into key insights to guide data-driven decisions; Partner with Engineering and Customer Service to develop hypotheses and influence product roadmaps; Develop strategic frameworks for supporting members and service teams globally; Partner with product managers on go-to-market strategies and rollout plans.
Seniority
Associate, hands-on IC
