Global Product Support (GPS) Engineer
Core
Develops service procedures, troubleshooting guides, and technical documentation for semiconductor equipment while driving field support and reliability.
Role type
Senior IC product support engineer (semiconductor capital equipment)
Builds
Service readiness and technical support for new and existing semiconductor equipment platforms
Domain
Semiconductor manufacturing equipment / electro-mechanical systems
Required skills
troubleshooting electro-mechanical systems, root cause analysis, failure analysis, reading electrical/mechanical schematics, using electronic diagnostic equipment, hands-on mechanical tools, gas flow system diagnosis, high-power delivery system diagnosis
Preferred skills
cross-functional collaboration, technical training delivery, performance data analysis
Technologies
oscilloscopes, multimeters, torque wrenches, precision instruments
Responsibilities
Develop service procedures, BKMs, and troubleshooting guides; Participate in FMECA, first chamber build, test, and NPI activities; Troubleshoot system issues and work with Engineering to drive resolution; Support Quality & Reliability initiatives including root cause analysis and Failure Analysis; Create installation, maintenance, retrofit, and repair procedures; Collect and analyze performance data to improve product reliability; Develop and deliver technical training for Customer Engineers; Provide escalated technical support and ensure spare parts readiness
Seniority
Mid-level, hands-on IC