Business Unit Operations
Core
Provides technical support, escalations, fleet performance management, and system installation/upgrades for semiconductor equipment at customer sites and engineering labs.
Role type
Senior IC technical operations engineer (field support)
Builds
Semiconductor chip manufacturing equipment and advanced display tools
Domain
Semiconductor manufacturing / Materials science
Required skills
Technical support, fleet performance analysis, system installation, calibration, troubleshooting, documentation generation, data reporting (MTBF/MTBI), ECO review, stakeholder communication
Preferred skills
Knowledge of best practices, competitive market awareness, leading small projects
Technologies
Semiconductor equipment, engineering tools, system software
Responsibilities
Act as intermediary and field escalation focal point between customer and division; Provide Alpha and Beta site support for new hardware/software/process design; Generate and present system performance data and spending analysis; Support GPS in generating technical documentation (CENs, BKMs); Present at customer level and ensure field implementation.
Seniority
Senior, hands-on IC