Business Unit Operations
Core
Provides technical support, escalations, fleet performance management, and system installation/upgrades for semiconductor equipment at customer sites.
Role type
Senior IC technical operations engineer
Builds
Semiconductor manufacturing equipment and process solutions
Domain
Semiconductor equipment and materials science
Required skills
Technical support, fleet performance analysis, system installation, calibration, ECO review, documentation generation, data reporting, stakeholder communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage technical escalations and fleet performance for specific customers; Act as field escalation focal point for engineers and technicians; Provide Alpha and Beta site support for new hardware/software/process designs; Review and generate Engineering Change Orders (ECOs); Generate system performance data (MTBF, MTBI, Availability) and spending analysis; Create and review technical documentation (CENs, BKMs) and present at customer level
Seniority
Senior, hands-on IC