GPS Engineer
Core
Develop new procedures and Best Known Methods (BKMs) to service new products, conduct Failure Analysis (FA), and train Customer Engineers on new equipment.
Role type
Senior IC Technical Product Support Engineer (Semiconductor Equipment)
Builds
Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and training packages for new products.
Domain
Semiconductor manufacturing equipment and materials science
Required skills
Failure Analysis (FA), Best Known Methods (BKMs) development, Technical Product Manual creation, Customer Engineering Notices (CENs) authoring, Internal Service Bulletins (ISBs) creation, Training package development, Field issue resolution, CAPA process participation
Preferred skills
FMECA process contribution, New Product final test participation, Global Technical Training (GTT) collaboration, Parts stocking coordination
Technologies
Semiconductor equipment chambers, FMECA tools, CAPA systems
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues; Develop and document procedures to install, retrofit and maintain the product; Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides; Collect process and qualification data to create product Best Known Methods (BKMs); Develop initial training package for new products and train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS); Identify new parts that require to be stocked by AGS
Seniority
Senior, hands-on IC