Technical Support Engineer (TSE) III - (E3) - MDP/ALD
Core
Provide technical support remotely and on-site for highly complex equipment malfunction, on-wafer issues, and performance enhancement programs for FSO personnel when first-line support cannot resolve problems.
Role type
Senior IC Technical Support Engineer (MDP/ALD)
Builds
Equipment repair and performance enhancement for semiconductor manufacturing tools
Domain
Semiconductor equipment / Materials Processing (MDP, MPKG, ALD)
Deliverable
physical/clinical work
Required skills
MDP hardware and software systems, MPKG hardware and software systems, ALD hardware and software systems, root cause analysis, advanced troubleshooting methodologies, NPI development support, DFx project support, technical documentation creation, on-site coaching
Preferred skills
Alpha and Beta site support experience, Design for Service/Install project experience
Technologies
MDP systems, MPKG systems, ALD systems, SAP, VSPI, ARK
Responsibilities
Support multiple technical escalations with focus on time to resolution and quality of work; Attend customer field issues meetings with FSO and collaborate with BU engineers; Recommend best practices to improve products, processes, or services; Publish Technical Lessons Learned, troubleshooting guides, and technical papers; Provide on-site coaching to FSO; Provide Alpha and Beta Site support; Support NPI development early in the product life cycle; Support BU DFx projects; Create or collaborate in creation of innovative advanced troubleshooting tools
Seniority
Senior, hands-on IC