ETCH Manager III, Customer Engineer
Core
Manages a district of Customer Engineers, overseeing system installation, RMA procedures, and customer relationships for semiconductor equipment.
Role type
Senior IC Customer Engineer Manager
Builds
System installations and process support for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science
Required skills
Team management, Customer relationship management, System installation planning, RMA management, Financial forecasting, Performance appraisal, Cross-functional coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and maintains customer relationships at all levels; Manages, coaches, and directs customer engineers including salary and career planning; Initiates business reports and serves as the prime interface with Product Divisions; Monitors CSD Award Program and mentor programs; Executes escalation procedures; Responsible for system installation planning, reporting, and execution; Manages RMA procedures and engineer effectiveness metrics.