Director, Customer Quality Engineer
Core
Lead the Customer Quality organization to ensure customer perspectives drive improved product delivery and service resolution.
Role type
Director, Customer Quality Engineer
Builds
Customer quality strategies and issue resolution processes
Domain
Semiconductor equipment manufacturing
Deliverable
client delivery
Required skills
Strategic leadership, cross-functional alignment, customer issue resolution, team management, business plan execution, complex problem solving, senior-level negotiation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide leadership to the Customer Quality organization; Ensure customer perspectives are addressed by business leaders; Manage development and implementation of strategies to respond to customer issues; Interface with key customers to ensure satisfaction and drive issue resolution; Select and develop personnel for the function.
Seniority
Director, strategic leadership
